For almost three decades, we have been transforming customer and enterprise goals into new realities for our clients utilizing our service delivery centers. With these centers in 16 countries, we are able to leverage the cultures, languages, skill sets, and cost opportunities found across the globe.

Our four centralized TeleTech GigaPOPs support these service delivery centers and prevent the need for additional hardware at every center, thereby increasing cost efficiencies. No matter where each center is located in the world, voice and data packets are routed to each desktop over a secure connection. Furthermore, if a service delivery center happens to be impaired for any reason, voice and data packets can be routed seamlessly to any other center.

No matter how many service delivery centers you have, your customers will always have a consistent customer experience.