Kenneth D. Tuchman is a pioneer in modern business process outsourcing practices. He founded TeleTech in 1982 and has built the company into a leading authority on complex relationship management.

TeleTech was the first firm to depart from the traditional model of the teleservices industry to focus on the more expansive concept of strategy and execution across the entire customer lifecycle.

Tuchman’s unique understanding and perspective on the importance of the customer as a strategic asset fuels TeleTech’s culture of innovation and commitment to excellence. Ultimately, this revolutionizes the industry through the development of progressive front-to-back-office products and services that truly maximize customer interactions.

Tuchman has served as chairman of the board of directors and chief executive officer for TeleTech continually since its formation. Today, TeleTech is a leading global provider of relationship lifecycle and business process services and continues as the foremost innovator in the business process outsourcing industry.

James Barlett was elected as TeleTech’s vice chairman in October 2001. In this role, Barlett is actively involved in facilitating strong relationships with new clients and building strategic alliances with key partners.

Barlett works directly with the company’s four regional general managers in North America, Asia-Pacific, Europe, and Latin America and is responsible for Percepta, TeleTech’s joint venture with Ford Motor Company.

Previously, Barlett served as the chairman, president, and chief executive officer of Galileo International, where he acquired the online travel provider, Trip.com. Prior to joining Galileo, Barlett served as executive vice president of Worldwide Operations and Systems for MasterCard International Corporation, overseeing its global program for innovative technology replacement.

Before MasterCard, Barlett was executive vice president of operations for NBD Bancorp, where he managed the redevelopment of core banking systems. He also served as vice chairman of Cirrus, Inc., directing the development, implementation, and operation of the Cirrus International automated teller switching system.

Barlett holds a bachelor’s degree and MBA from the University of Akron.

William A. Linnenbringer was elected to the board of directors of TeleTech in February 2003. In his 32-year career with PricewaterhouseCoopers (PwC), Mr. Linnenbringer held numerous leadership positions, including managing partner for the U.S. banking and financial services industry practice, chairman of the global financial services industry practice, and a member of the firm’s policy board and world council of partners. Mr. Linnenbringer retired as a partner of PwC in 2002.

Ruth C. Lipper was elected to the board of directors of TeleTech in May 2002. Ms. Lipper has spent more than 25 years working in various financial and philanthropic leadership roles. From 1987 to 2000, Ms. Lipper was senior vice president and treasurer for Lipper Analytical Services, Inc. Founded in 1973, Lipper Analytical Services was analyzing nearly 40,000 mutual funds through offices in the United States, London, and Hong Kong at the time of its sale to Reuters Group PLC in 1998. Ms. Lipper is currently a volunteer chairperson for the Lipper Family Foundation.

Shrikant Mehta was elected to the board of directors of TeleTech in June 2004. Mr. Mehta is president and chief executive officer of Combine International, Inc., a wholesale manufacturer of fine jewelry since 1974. He also serves on the board of directors of Distinctive Devices, Inc., Caprius, Inc. and various private corporations.

Robert M. Tarola was elected to the board of directors of TeleTech on August 1, 2008. Mr. Tarola is president of Right Advisory LLC, a private consulting firm, and a member of the boards of directors of the Legg Mason Mutual Funds and the American Kidney Fund. Previously he served as senior vice president and chief financial officer of W. R. Grace & Co. from 1999 to 2008. Prior to joining W. R. Grace, Mr. Tarola served as senior vice president and chief financial officer of MedStar Health, Inc. from 1996 to 1999 and as a Partner with Price Waterhouse LLP from 1984 to 1996, where he was a regional managing partner for the media and communications practice group.

Shirley Young was elected to the board of directors of TeleTech in August 2002. Ms. Young is president of Shirley Young Associates, LLC, a business advisory company, and serves as senior adviser to General Motors-Asia Pacific. She is a member of the board of governors of The Nature Conservancy and governor and founding chairman of the Committee of 100, a national Chinese-American leadership organization and chair of its cultural associate, US-China Cultural Institute. Previously, Ms. Young served as corporate vice president of General Motors responsible for China strategic development and as executive vice president of Grey Advertising and president of Grey Strategic Marketing. She also served on the board of directors for Verizon, Bank of America, Harrahs, Dayton Hudson/Target and currently serves on the board of directors of SalesForce.com.