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Client Story
Communication
RealPlay Bot closes learning gap, accelerates performance
Blog
Retail and eCommerce
2021 Black Friday guide: 5 CX strategies for retailers this holiday season
Podcast Episode
The Future of Strategic Sourcing and its Impact on Customer Experience
Inbound vs. outbound contact centre: The right CX destination
Unified training curriculum exceeds targets
Insurance
Direct Line And Aviva Both Demonstrate How Modern Insurance Requires Transformation
Strategy Guides and Trends Reports
4 ways to create effortless omnichannel experiences for customers
Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
Tips and Takeaways
Technology
5 questions every CX leader needs to ask their cloud contact centre partner
3 strategies to deploy the best of humanity and technology with intelligent automation
CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact centre success
The Next Normal - Part 2: Building Back Better Customer Relationships
Travel and Hospitality
Agile and rapid support clears massive backlog
Get the conversation right: Chatbot vs. messaging
Travel Offshore, Beat NPS Goals
Airline loyalty member satisfaction takes off