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TeleTech builds, delivers, and improves innovative business process solutions globally.
About TeleTech  
      Who We Are
      What We Do
      Worldwide Locations
      The TeleTech Way
      Corporate Responsibility

About TeleTech

Since 1982, TeleTech has thought and acted outside the traditional boundaries of business. This comes from our belief that every challenge brings new opportunities; we’re driven to identify these possibilities at every turn. Our ability to adapt quickly to global change has helped companies scale their business, better serve their customers, reduce risk, and increase profits along the way.

Today, we’re still on the lookout for what’s next for our clients and their customers. Throughout our history, we’ve served as the go-to partner for the world’s most ambitious companies. Because of us, they’ve been able to get to market first with new ideas, new technologies, and new ways of conducting business.

 
 Company Leadership
 

Learn more about the highly experienced and innovative individuals on our leadership team.
 Learn more about us

 
 Mission, Vision and Values
 
Increase your revenue
Reduce your risk
Deliver unmatched total value
Transform your customer experiences
Innovate with evolving technology
Optimize your costs

 Find out more
 
 The TeleTech Way
 

The TeleTech Way transforms our clients’ businesses utilizing extraordinary people, solutions, and technology ensuring continuous program improvements and engaging brand experiences.

The TeleTech Way uses a unique four-step process to deliver business transformation:

Benchmarking and Planning: We conduct a careful, fact-based analysis of your current environment to develop a comprehensive performance plan that outlines a roadmap to transformation.
Transformation Delivery: TeleTech simplifies and improves business operations by deploying innovative tools and processes to deliver immediate, as well as long-term, business value.
Integrated Services: TeleTech creates a holistic customer experience by integrating all phases of the customer lifecycle into a cohesive multichannel model.
New Knowledge and Insights: Integration across multiple customer channels drives new knowledge and insights about your business and your customer’s interests, which helps drive additional strategic opportunities.

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 Global Operations
 
TeleTech handles approximately 3.5 million customer interactions per day, in 16 countries and in 26 languages.
 
 

 
Perspectives

Human Capital as a Force Multiplier 
The impact of an aligned workforce on process, technology, performance, and strategic success.

  Read this Industry Perspective
  Other Industry Perspectives
 
 
Business Consulting


We have worked for 28 years in the customer management industry.

Read more
 
 
Service Delivery Options

TeleTech offers three options for delivery:

Service Delivery Centers
Hosted Services
Virtual Workforce
Find out more
 
 Contact TeleTech

North America
(Corporate Headquarters):

+1.800.TELETECH
(+1.800.835.3832)
or
+1.303.397.8100 (outside the U.S.)

Australia and New Zealand:
+61 2 9844 1100

Europe, Middle East, and Africa:
+44 28 9057 5000

Latin America:
+54 11 4121 7800

Southeast Asia:
+63 2 5529707

 
 
Copyright © 2010. TeleTech Holdings, Inc. All rights reserved.