TeleTech’s retail capabilities range from closing the sale to providing high-quality customer service and support. We have the know-how to:

• Increase sales through up-sell/cross-sell,
• Support peak shopping periods, and
• Reduce “no fault found” returns.

Most importantly, we understand the importance of supporting the customer and strengthening and extending your brand.

Our multi-channel, multilingual solutions (phone, email, fax, chat, and other web communications) maintain the same expert service offered by in-store employees. 

Sector Expertise

• Multilingual customer support
• Multi-channel customer support
• Up-sell/cross-sell products and services
• Post sale service and support
• Peak shopping season call volumes
• Customer management training