TeleTech’s consulting group represents the collective intellectual capital of our 26 years in the complex business process outsourcing industry. Our consultants are industry veterans with proven experience in delivering high-quality, customer-centric solutions and strategies.

TeleTech Professional Services applies our confirmed experience, unique approach, and proprietary toolset to your specific business goals to drive rapid improvements in your business processes and operations. We can help transform your business through services that:

• Improve the operational performance of service delivery centers,
• Enhance the customer experience,
• Uncover opportunities for revenue generation,
• Increase customer profitability, and
• Optimize existing technology investments.

TeleTech’s Professional Services offerings include optimization across five primary areas:

Customer Operations
Measure and evaluate service delivery center performance across multiple areas, in order to find the true driving factors for cost and performance problems within your centers — without sacrificing service.

Customer Experience
Determine the lifecycle experience delivered to the customer across all service delivery touchpoints, to create a coordinated plan for measuring and improving the customer experience.

Revenue Performance
Review customer-facing processes in order to uncover latent opportunities for improving (or introducing) revenue enhancing tactics as part of a coordinated roadmap of revenue generation initiatives.

Customer Retention
Analyze key interactions across all customer-facing processes designed to identify customer retention risks that can be acted upon through a series of recommendations for prediction, reaction, and recovery.

Technology Infrastructure
Benchmark your infrastructure and technology currently utilized in customer-facing operations compared to proven industry standards.

Download the full Professional Services description.