TeleTech@Home is a sophisticated outsourcing solution providing access to robust work-at-home technology in addition to a well-educated, highly specialized, and flexible workforce for your most important and complex customer interaction work. TeleTech@Home has perfected the relationship between people, processes, and technology to serve every vertical across multiple geographies. With TeleTech@Home, you can leverage the best practices and centralized technology from our traditional service delivery centers while utilizing a virtualized, specialized, and scalable talent base.

TeleTech’s approach to the work-at-home solution is focused on employees who come from a demographic that is mature, highly experienced, and uniquely responsive to customer needs. As such, this demographic allows you to benefit from low associate attrition, high call resolution and conversion ratios, and skill levels which enable the associate to effectively handle diverse or more complex call types.

TeleTech@Home provides secure, virtual support and flexibility, allowing associates to connect with the TeleTech GigaPOP® through our proprietary WorkBooth™ technology. WorkBooth™ enables TeleTech to “push” all content to the at-home agent’s desktop in a manner that provides maximum monitoring and control over the use of any system. In addition, the flexibility of this offering allows you to use your own at-home employees but benefit from the operational and technological expertise of the TeleTech@Home solution.

Whether you need disaster recovery, managed services, hosted technology, hub and spoke, professional services, or offshore solutions TeleTech@Home can customize a unique remote workforce solution for your company’s complex customer interaction needs.

Call TeleTech at 1.800.835.3832 to discuss how TeleTech@Home and Remote Workforce capabilities can help your business.