Customer Retention
and Loyalty
Leverage technology, analytics, and specially-trained
sales associates to help brands drive new
revenue and keep customers happy.
Grow your customer lifetime value
With more options for consumers than ever before, establishing a strong relationship from the first interaction is key, but it is equally important to nurture that relationship over time. Our integrated end-to-end retention and loyalty solutions leverage a digital and human workforce to help increase advocacy and customer lifetime value.
Turn happy customers into brand ambassadors
Your most valuable customers are the ones who already know and love your brand. Keep your customers coming back for more with tailored strategies that create deeper engagement and drive more revenue.
50% drop in customer churn and 15% increase in renewal rates
READ THE CASE STUDYIncreased retention equals increased sales
Loyal customers spend 67% more than new customers. Our digitally-enabled customer retention and loyalty solutions help you hit key business goals faster by investing in current customer relationships, reducing customer attrition and building strong relationships.
33% CSAT increase and 14% reduction in AHT
READ THE CASE STUDYStrengthen your customer relationships
It costs 5x more to acquire new customers than to strengthen relationships with current ones. Yet, many organizations spend more money and time seeking out new ones. A focus on customer retention pays off long-term and can help your company work smarter, not harder.
104% increase in Net Promotor Score, from +25 to +51
READ THE CASE STUDYB2B Sales Trends
Customers expect interactions to be frictionless, fast, and increasingly personalized — and there's no time to waste when it comes to winning them over. Sales teams that can't stay ahead of changing preferences and on the cutting edge of new technology will lose leads and customers to those that do. Empower your sales teams to work smarter and faster with the right blend of technology, sales expertise, and best practices.
Get the Trends Reportcustomer lifetime value? Our revenue generation services can help.