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Client Story
Customer correspondence hits new quality targets for retail chain
Blog
TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
Strategy Guides and Trends Reports
Property and Casualty Insurance
Insurance tailored to the 2024 consumer
Insurers embrace richer CX, agility for strength and growth
Voice enhancement lifts NPS 9% at contact centre
Humanising AI takes centre stage at Mobile World Congress
B2B sales trends
Payers
eNPS at contact centre jumps 21% with interactive AI training bots
Retail and eCommerce
Next-gen self-service contact centre improves CX and saves money
Communication
Proactive automation solution yields €12M in accelerated debt collection
Convert hidden sales potential into revenue growth
Top 3 trends for elevating CX with automation in 2024
Technology
Expert support and proactive solutions drive CX growth
4 challenges facings startups in 2024 (and how investing in CX can help)
With AI giddiness gone, 2024 shapes up as a year of action
Skilled tech support slashes hold times by 93%