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Nothing ruins a trip faster than a bad experience or unexpected hiccup. Consumers expect their travel to be memorable, seamless, and personalized, and hospitality brands are under pressure to...
As retailers grapple with a challenging labor market, rising costs, and growing customer demands, many are seeking ways to expand market share as the economy begins to settle while consumer...
For most companies and especially startups, 2023 was a year of uncertainty, fear, and doubt. Various headwinds converged early in the year as venture capital funding sank 38%, to a five-year low,...
Editor’s note: This guest blog is from Flip CX, a partner of TTEC Agility.Blink and things in today’s fast-paced environment have changed.Drastically.Staying ahead of the competition...
In retail, it’s all about the sale. But it’s important to remember that sales aren’t just made by in-store employees, e-commerce sites, and apps. Your contact center holds huge...
As the year draws to a close, many travel and hospitality brands are reflecting on the last 12 months and thinking about ways they can improve customer experience (CX) in 2024.There’s no...
For the past three years, TTEC has polled business leaders in December to ask what their top customer experience (CX) priority is for the year ahead. For the third straight year, the greatest share...
As the new year approaches, many retail brands are thinking about what they want to do differently and better in 2024 to improve their customer experience (CX).Making your customer journey as...
It’s that make-or-break time of year; the holiday season has arrived. During this hectic period, many retail brands are just trying to hold on through the volume surge and hoping the...
Delivering a frictionless customer experience (CX) is one of the first things a growing company needs to master if it’s going to thrive over the long term. There are so many competing...