Associate
Augmentation
AI-enhanced services increase productivity
and free up time to build empathetic
relationships with customers
Our suite of associate augmentation services blends the latest technologies with talent trained to get the most out of the tools. Our platform is like a digital personal assistant providing guidance, coaching, and personalized responses so your front-line team can stay ahead of your customers’ changing needs.
Real-time knowledge assist
No more need to toggle across multiple screens to find the answer. With real-time knowledge assist, associates always have the right answer at their fingertips in one place.
Guided
workflow
Administrative tasks can take on a life of their own. With guided workflow, associates have a digital assistant to help.
Summarization
Post-interaction summaries are created in real time with transcription summarization.
Suggested
responses
Serve up the right answer based on personalized customer intents.
Next best
action
Associates can grow revenue and customer loyalty when they have the insight to anticipate and deliver the next best action that customers will want.
Give associates a central point for critical insight
A leading automaker used AI and machine learning to monitor live calls with customers and scan relevant data to serve up customer intents, next best action recommendations, and relevant knowledge articles to the associate in real time.
10% drop in AHT
READ THE CASE STUDYIntelligent routing and AI chatbots reduce customer frustration
Customers rated the quality of AI interactions and connected with human associates to get the right answer and keep the information fresh and relevant.
95% CSAT
READ THE CASE STUDY
Top 3 trends for elevating
CX with automation in 2024
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it. In this report, learn which trends are shaping the future of automation.
Get the Trends ReportLatest AI-enhanced Services Resources
