Workforce
Optimization Services
Extract maximum return from your most valuable asset
Strike the right balance of tools, technology, and human intelligence
Without an optimized contact center workforce, customers get frustrated by inefficiency and brands waste precious time and money. TTEC's Workforce Optimization Services eliminate waste and inefficiency to create a top performing holistic operation.
Data-driven precision scheduling
We analyze historical data, call patterns, forecasted volume, and other variables to accurately determine resources and develop schedules that better match capacity and call volume.
$3M saved with precision scheduling
READ THE CASE STUDYOptimized back-office operations
Use the tools and dashboards within TTEC's Optimization Services to track productivity and pinpoint areas to improve staff utilization in the back office.
20% lift in back-office volume
READ THE CASE STUDYFlexible models
Schedule and manage the workforce across operations for optimal coverage with flawless planning and execution.
30% Improvement in operational efficiency
READ THE CASE STUDY
CX trends for 2024
In 2024, CX will happen at the point where humanity, technology, and strategy converge. We've identified four megatrends that are impacting how companies deliver customer experience and employee experience — now and in the future.
Get the Trends ReportLatest CX Optimization Resources
